Shipping and Handling

UNFORTUNATELY WE DO NOT ACCEPT ORDERS OUTSIDE THE UK.

Orders placed before 3.00 PM ( excluding weekends and Public Holidays ) are usually dispatched on the day of ordering via 1st Class Royal Mail.

If we are unable to dispatch your order within 2 business days during our normal operating period then we will email you to inform you of the situation.

Please note that 1st Class Mail arrives next working day in over 95% of cases but it is not a guaranteed next day service. In some circumstances it can take up to 15 days for items despatched by 1st class mail to arrive.

Any orders still not received after this 15 day period will be reported to the Royal Mail who will perform a search using the unique traceable PPI code printed onto the packet. We will not re despatch or refund for missing goods until an investigation has been completed by the Royal Mail and the package been confirmed as lost/delayed.

The Royal Mail will not investigate into the whereabouts of delayed packets until they have been in the postal system for 15 days or more.

Any discrepancies or omissions with your order must be reported within 48 hours of receipt of the goods.

Undelivered packages must be reported via email within 30 days of placing your order.